Refund Policy

We’re so grateful to have you as part of the Just Ingredients community 💛 We truly hope you love our products as much as we do, but we understand that sometimes circumstances change and a product may no longer be the right fit for your needs.

We accept returns on unopened and unused products within 30 days of purchase for a refund to the original form of payment or store credit, minus any applicable shipping fees. To initiate a return, please contact our support team. If Package Protection was purchased with your order, you can also initiate your return through this link: [Return Portal Link]

For health and safety reasons, we are unable to accept returns of opened products. If you’re trying a product for the first time, we recommend starting with sample sticks before purchasing full-size bags.

Please note that refunds and store credit apply to purchases made directly through our website only. Orders placed through retail locations are subject to the retailer’s return policy. We do not have access to retail transactions and are unable to process returns, refunds, or exchanges for purchases made through third-party retailers. For assistance with retail purchases, please bring your product and receipt back to the store of purchase, as they are best able to help you according to their return or exchange policy.

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Final Sale Items

The following items are considered final sale and are not eligible for return, exchange, or refund, except where required by applicable law:

• Products purchased at expos, health fairs, or conferences

• Canned drinks and snack bars

• Discontinued or clearance products

• Gift cards

• Digital downloads and other downloadable products

We kindly ask that you review your order carefully before completing your purchase, as all sales of these items are final.

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Subscriptions

At checkout, you’ll have the option to save on your order by selecting a recurring subscription. This allows you to receive your favorite products automatically at the delivery frequency you choose.

You’re always in control of your subscription. You can edit, pause, or cancel anytime through your subscription portal, linked here.

• Subscription discounts are calculated based on product MSRP unless otherwise stated.

• Just Ingredients reserves the right to modify product pricing, MSRP, and website prices at any time.

• Subscription pricing may be adjusted if MSRP or product pricing changes.

• Discounted subscription pricing applies only while the subscription remains active and eligible.

• Canceling, pausing beyond allowed limits, or materially modifying a subscription may remove promotional discounts.

• Subscription discounts cannot be combined with other promotional codes unless explicitly stated.

• Discounts cannot be applied retroactively.

• Loyalty rewards may be applied where permitted and are subject to the loyalty program terms.

• We reserve the right to correct pricing errors and adjust discounts if an error occurs.

If you need help making changes, our support team is happy to assist. You can reach us Monday–Friday, 9am–5pm via live chat, by phone at 1-888-488-2584, or by email at help@justingredients.com. We’ll be glad to help with any subscription adjustments.

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Missing or Delayed Deliveries

If your order is marked as delivered but has not been received, please note that carriers may occasionally mark packages as delivered before they arrive. In some cases, delivery may occur up to five business days after the marked delivery date.

We recommend checking with neighbors, your mailbox, and any parcel lockers where the package may have been placed.

Please also verify that the shipping address entered at checkout is correct by reviewing your order confirmation email.

If your package has not arrived within five business days of the marked delivery date, please contact our support team so we can further assist. You can reach us Monday–Friday, 9am–5pm via live chat, by phone at 1-888-488-2584, or by email at help@justingredients.com. We’ll be glad to help with any subscription adjustments.

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Order Edit Policy

Need Help?

If you need assistance, please reach out to our Customer Support team as soon as possible, and we’ll do our best to help. You can reach us Monday–Friday, 9am–5pm via live chat, by phone at 1-888-488-2584, or by email at help@justingredients.com. 

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Discount Codes

Discount codes cannot be combined with other offers, promotions, discounts, or subscription orders.

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Product Arrived Damaged

If your order arrives damaged, please email us within 30 days of delivery so we can help make it right.

To ensure a quick resolution, please include photos of the damage in your email. Photos are required for claim processing and internal review.

You can reach our support team at help@justingredients.com.

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Shipping Policy

Shipping Policy

We strive to process and ship your order as accurately and quickly as possible.

Order Processing

Orders are typically fulfilled within 2-3 full business days (Monday–Friday, excluding holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that during high-volume periods, such as sales, promotions, or holidays, processing times may be extended. Orders placed during or immediately following these events may take additional time to be fulfilled.

Shipping & Delivery

After your order has been fulfilled, standard shipping typically takes 5–7 business days, depending on the carrier and your location. Delivery times are estimates and may vary due to factors outside of our control, including carrier delays, weather conditions, or other unforeseen circumstances.

• Canada, Hawaii & Alaska: Orders shipped to Canada, Hawaii or Alaska may take up to 15 business days for delivery.

• APO/FPO/DPO Addresses: Shipments to military addresses may take up to 21 business days, especially during holidays or deployment periods. Once the package reaches the military mail system, delivery timelines can vary based on factors such as base location (e.g., Europe, Middle East, or ships at sea), security screening procedures, weather conditions, and operational delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and weight of order.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor its progress. After the package has been handed off to the carrier, it is in their possession and delivery is managed by them. For the most up to date tracking details or delivery questions, we recommend reaching out to the carrier directly using your tracking number.

Address Accuracy

Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

If your package appears lost or significantly delayed, we recommend first contacting the shipping carrier directly using your tracking number for the most up-to-date information. If you still need assistance after speaking with the carrier, please contact us at help@justingredients.com, and we will be happy to help further.

If you have any questions about your order or our shipping policy, feel free to reach out to our support team, we’re happy to help.